Disconnection of service and late fees due to non-payment are temporarily suspended. However, we encourage you to pay your balance by the due date if feasible. Otherwise, to avoid accumulating multiple bill balances, we encourage you to pay what you can.
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Miami-Dade Water and Sewer Department account information is considered a public record. However,Florida Statues 119.071 provides for an exemption for specified individuals regarding their public information from being disclosed. If you qualify for this exemption,please fill out and send in this form. Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
Access your Water and Sewer account in a simple, new way. Pay your bill, view water-use history, update your information, enroll multiple accounts under one user name, and stop or transfer service.
Water Bill – Online Quick Pay
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Other ways to pay your water bill.
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High Water Bill Investigations
Leaks, incorrect meter readings and even vandalism can be reasons you receive a high water bill.
Answering “yes” to any of the questions below could be the reason your bill is higher than expected.
Did the number of people living in your property increase?Any extra house guests during the billing cycle?Filled a pool, or used a pressure cleaner during the billing cycle?Left the hose on or washed cars during the billing cycle?Yard work done recently/planted new sod/trees/plants?Any unusual moisture noticed in home or on lawn?Any repairs made on property or to toilet/fixtures during billing cycle?On vacation or home left vacant?Been a victim to an act of vandalism (report it to police)?Have a leak that was concealed or underground?
The Department routinely investigates the occurrence of a high water bill. The investigation consists of an examination of the water meter and meter box to ensure there are no leaks, and a visual inspection of the exterior of your property to determine the possible causes of the higher consumption.
To request an investigation, call Customer Service at 305-665-7477 or email
This investigation will be completed at no cost if you have an unusually high bill or your water consumption has increased 50 percent or greater than your average quarterly water consumption.
You may receive an adjustment to your bill in any of these cases: A high bill due to a leak that was concealed underground or behind a wall.A once-a-year pool credit is allowed for a swimming pool that is emptied and refilled.An act of vandalism resulting in a high bill (customer must have reported the incident to the police, and must verify repairs made to damaged water and sewer fixtures).An over or underestimated reading.
Water Service Deposit Refunds
It is unlawful without the written consent of the Miami-Dade Water and Sewer Department to tamper with any utility fixtures that service your property. Examples of a tampering violation:
Water usage without applying for serviceTurning water services on without department authorizationInstallation of an unauthorized meterInstalling any foreign apparatus to stop or alter the metering of waterRemoving or modifying any of the utility’s fixtures such as a meter or meter lockConnecting a water meter backwards
A Civil Violation Notice is issued to either the property owner or tenant when a tampering violation is found.